1. Definitions
Customer means the individual or entity subscribing to the Services.
User means any authorised user of the Customer.
Subscription means the paid access plan selected by the Customer.
Content means all data, text, images, or material submitted or processed through the Services.
Platform means the Clarvio.ai system and associated software.
2. Services
Clarvio provides a subscription-based software platform. We reserve the right to modify, update, suspend, or discontinue any part of the Services at any time without liability.
We do not guarantee that the Services will be uninterrupted, secure, or error-free.
3. Account Registration
Customers must:
Provide accurate and complete information
Maintain confidentiality of login credentials
Be responsible for all activity under their account
Customers are responsible for all actions taken by Users under their account.
Clarvio is not liable for loss caused by unauthorised use of an account.
4. Subscription, Billing & Payments
Fees
All fees are as displayed at the time of purchase or agreed in writing.
Non-Refundable Policy
All payments are strictly non-refundable.
This includes:
Partial subscription periods
Unused time
Downgrades
Suspension or termination for breach
No refunds will be provided under any circumstances unless required by law.
Auto-Renewal
Subscriptions automatically renew unless cancelled before the renewal date.
Late Payments
Failure to pay may result in suspension or termination without notice.
5. Acceptable Use
Customers agree not to:
Reverse engineer or copy the Platform
Resell or sublicense access
Upload unlawful, infringing, or harmful content
Interfere with system security
Use the Services in a misleading, deceptive, or unlawful manner, including misrepresenting AI-generated outputs.
We may suspend accounts that violate this section.
6. Customer Content
Customers are solely responsible for all Content uploaded to the Services, including ensuring it complies with applicable laws and does not infringe third-party rights.
Customers are responsible for maintaining their own backups of Content. Clarvio is not responsible for loss or corruption of data.
Customers retain ownership of their Content.
Customers grant Clarvio a limited, non-exclusive licence to use, process, and store Content solely for the purpose of providing the Services.
7. AI- Generated Outputs
The Services may generate or modify images using automated or artificial intelligence systems.
Clarvio does not guarantee the accuracy, completeness, or suitability of any outputs.
Customers are solely responsible for reviewing, verifying, and approving all outputs before use, including for commercial purposes such as vehicle listings or advertising.
Clarvio is not responsible for how outputs are used by Customers.
8. Intellectual Property
All intellectual property rights in the Platform, including software, branding, algorithms, and content created by Clarvio, remain the exclusive property of Clarvio Limited.
Customers retain ownership of their submitted Content.
9. Data Protection
Clarvio processes personal data in accordance with applicable UK data protection laws.
Customers are responsible for ensuring they have lawful grounds to upload and process data through the Platform.
Full details are provided in our Privacy Policy.
10. Service Availability & Downtime Protection
No Guarantee of Availability
Customers are responsible for reviewing all outputs before use.
Scheduled & Unscheduled Downtime
Clarvio may perform maintenance, updates, or emergency fixes that may temporarily affect availability.
Limitation Regarding Outages
Clarvio shall not be liable for:
Loss of revenue
Loss of profits
Business interruption
Data loss
Indirect or consequential damages
System outages or downtime
Customers acknowledge that cloud-based services inherently involve risks of service interruption.
11. Limitation of Liability
To the fullest extent permitted by law:
Clarvio excludes all implied warranties.
Clarvio shall not be liable for indirect, incidental, special, or consequential damages.
Clarvio’s total aggregate liability in any 12-month period shall not exceed the total amount paid by the Customer to Clarvio during that period.
Nothing in these Terms limits liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot legally be excluded
12. Indemnification
The Customer agrees to indemnify and hold harmless Clarvio Limited, its directors, employees, and affiliates against any claims, damages, liabilities, and costs arising from:
Breach of these Terms
Misuse of the Services
Violation of applicable laws
Infringement of third-party rights
Infringement of intellectual property rights
Use of AI-generated outputs
13. Termination
Clarvio may suspend or terminate access:
For breach of these Terms
For non-payment
Where required by law
Upon termination:
Access to the Platform ceases immediately
No refunds are provided
Customer Content may be deleted in accordance with our data retention practices.
14. Confidentiality
Each party agrees to keep confidential information secure and not disclose it to third parties without consent, except where required by law.
15. Force Majeure
Clarvio shall not be liable for failure or delay caused by events beyond its reasonable control, including:
Cyberattacks
Cloud provider failures
Natural disasters
Government actions
Internet outages
16. Changes to Terms
We may update these Terms at any time. Continued use of the Services constitutes acceptance of updated Terms.
17. Governing Law
These Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any disputes.
18. Contact Us
Clarvio Limited
.svg)
128 City RoadLondon,
EC1V 2NX
