1. Who We Are
Clarvio Limited is a company registered in England and Wales
Address: 128 City Road, London, United Kingdom, EC1V 2NX
We are the data controller for the personal data we collect.
Customer Content & Processing Role
Where users upload images or content to the Services, Clarvio acts as a data processor and processes such data only in accordance with customer instructions and applicable data protection laws.
The user (e.g. dealer) is the data controller and is responsible for ensuring they have the legal right to upload and process such data.
2. What Personal Data We Collect
We may collect the following categories of personal data:
Account Information
Full Name
Email Address
Company Name
Contact information
Billing and payment data
Usage and Technical Data
IP Address
Device Identifiers
Browser Type and Settings
Service usage information
Cookies and tracking technologies
Customer Data
This is any personal data you upload or submit through the Services, including:
Your business data
Your customers’ personal data
Uploaded files, content, and metadata
Customer Data may include images of vehicles. In some cases, these may contain personal data such as vehicle registration numbers or identifiable contextual information.
Support & Communication Data
Emails and communications with support
Feedback, surveys, and responses
3. How We Collect Your Data
We collect data:
Directly from you when you register, login, or interact with the Services
Automatically through cookies and analytics tools
From third-party service providers (e.g., payment processors)
4. How We Use Your Personal Data
We use personal data as necessary for:
Providing, Operating, and Maintaining Services
To deliver the Services, maintain accounts, process subscriptions, and provide support.
Billing and Payments
To manage payments, invoices, renewals, and tax compliance.
Improving the Platform
We may use anonymised or aggregated data to improve our platform and AI systems. We do not use identifiable customer data for this purpose without appropriate safeguards.
Communications
To send notifications, updates, security alerts, and marketing (with opt-in where required).
Legal Compliance and Protection
To comply with applicable law, enforce our Terms of Service, and protect our rights.
We may use aggregated or anonymised data to improve our services and AI systems.
5. Legal Bases for Processing (UK GDPR)
We rely on the following legal bases:
Contractual Necessity – To perform our contract with you
Legitimate Interests – To operate the Services and improve functionality
Consent – Where required (e.g., marketing communications)
Legal Obligations – To comply with applicable laws
You may withdraw consent where processing is based on it. These legal bases apply depending on the specific processing activity.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enable essential platform functionality
Analyse usage and performance
Personalise and improve your experience
Non-essential cookies are only used with your consent and can be managed through our cookie settings.
7. Sharing and Disclosure of Personal Data
We do not sell or rent personal data.
We may share data with:
Service Providers
Third-party vendors who help us provide the platform (e.g., hosting, analytics, payment processors).
Legal & Safety
To comply with law, protect rights, prevent harm, and respond to legal process.
Business Transfers
In connection with a merger, acquisition, or sale of assets.
With Your Consent
When you authorise disclosure.
We require third parties to handle personal data consistent with this Policy and applicable law.
8. Data Retention
We retain personal data only as long as necessary to provide the Services and fulfil our contractual obligations. We may retain certain data for longer where required to comply with legal obligations, resolve disputes, or enforce agreements.
9. Data Security
We implement appropriate organisational and technical measures to protect data, including:
Encrypted storage and transmission (HTTPS)
Access controls and authentication
Security monitoring
However, no system is completely secure. We are not liable for unauthorised access arising from factors outside our reasonable control.
10. International Data Transfers
Personal data may be transferred outside the UK and European Economic Area (EEA) to third-party service providers. When we do, we ensure appropriate safeguards are in place (e.g., Standard Contractual Clauses or equivalent mechanisms.)
11. Your Rights
Depending on your jurisdiction, you may have rights including:
Access to your personal data
Correction or deletion
Restriction of processing
Objection to processing
Data portability
Withdrawal of consent
To exercise your rights, contact support@clarvio.ai.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
We may ask for information to verify identity before responding.
12. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect data from minors.
13. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
14. Updates to This Policy
We may update this Privacy Policy at any time. We will post the revised version on our website with an updated effective date.Your continued use of the Services after changes indicates acceptance.
15. Contact Us
Clarvio Limited
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128 City RoadLondon,
EC1V 2NX
